SHIPPING & DELIVERY

 

1. How long will it take for my items to arrive?

We process and ship all orders within 1 business day to ensure you receive your items as quickly as possible.

All Isla Bohemian products are carefully packed and shipped from the USA. For domestic orders, customers can expect their packages to arrive within 3-5 business days. We take pride in providing prompt and reliable delivery for all orders within the United States.

For our international customers, shipping times vary depending on the destination country and carrier. We offer multiple shipping options to suit your needs, whether you’re looking for the most cost-effective method or a faster delivery service.

To learn more about specific shipping details and estimated timelines, please visit our full Shipping Policy.

We’re committed to making your shopping experience seamless, from the moment you place your order to the arrival of your package.

 2. Can I change the shipping address to something else after I place my order?

If you realize that you’ve entered the wrong shipping address, don’t worry—we’re here to help! Please reach out to us as soon as possible at Islabohemian@gmail.com, and we’ll do our best to update your order with the correct address before it ships.

Since we prioritize quick processing and shipping to ensure our customers receive their orders promptly, it’s important to notify us of any changes to your delivery address immediately. Once your order is on its way, changes may no longer be possible, but we’ll always do everything we can to assist you.

Your satisfaction is important to us, and we’re committed to making sure your order arrives exactly where it should—quickly, safely, and without hassle. For any questions or concerns regarding your shipment, don’t hesitate to reach out!

 3. My order never arrived, where is it?

Every order you place with us comes with a tracking number, allowing you to monitor your package every step of the way. For domestic orders within the USA, most packages arrive within 3-5 business days. However, please note that during peak holiday seasons or in cases of severe weather, delivery times may be slightly delayed.

Additionally, deliveries to remote or rural areas may experience minor delays due to limited carrier availability in those regions. We recommend checking your tracking information regularly to stay updated on your shipment’s progress.

To track your package, simply enter your tracking number online for real-time updates. If your order has not arrived within 20 days from the date of purchase, please reach out to us at islabohemian@gmail.com, and we’ll be happy to assist you in resolving the issue as quickly as possible.

We’re committed to ensuring your order reaches you safely and efficiently. If you have any concerns or questions about your shipment, don’t hesitate to get in touch—we’re always here to help!

 

SIZE GUIDE & RETURNS 

 

1. Do you have a return policy?

We’re confident that you’ll fall in love with your new Isla items and enjoy every moment wearing them! However, we understand that sometimes things don’t go as expected—whether it’s a fit issue, a change of mind, or something else. Rest assured, we are dedicated to making our return process as straightforward, efficient, and stress-free as possible so that you feel fully supported every step of the way.

If, for any reason, you are not 100% satisfied with your purchase, we invite you to visit our 'Returns' page for comprehensive details about our return and refund policies. We’ve outlined everything you need to know there, from eligibility requirements to step-by-step instructions for returning your items. If you have any additional questions or need personalized support, you can always reach us directly via email at islabohemian@gmail.com. Our friendly and knowledgeable customer care team is happy to assist you with any concerns and guide you through the return process.

To be eligible for a refund, your items must be returned in like-new condition—this means the pants should be unworn, unwashed, free from any stains, odors, or damages, and in the same condition as when you received them. The return must be initiated within 3 days of receiving your order to ensure timely processing. Once we receive your returned item and confirm that it meets our criteria, we will process your refund for the full purchase price right away. Our goal is to make sure you’re refunded promptly, without unnecessary delays, so you can shop with peace of mind.

At Isla, your happiness, comfort, and satisfaction are at the heart of everything we do. We believe in providing a seamless and enjoyable shopping experience from the moment you browse our collection to the moment you receive your items—and even beyond. Whether you’re seeking guidance on a return, exchanging for a different style, or simply have questions, we’re here for you and committed to making your experience with us exceptional.

If you have any questions about our return process or need additional information, don’t hesitate to reach out to us. We’re always just an email away and eager to assist in any way we can!

 2. How will I know if the items will fit me?

We strongly recommend that you review the size guide provided in each product listing before placing your order. Our detailed size guide is designed to help you make the best choice and ensure the perfect fit for your comfort and style.

Our clothing is thoughtfully crafted to accommodate both American and European sizing standards, making it easy for customers in these regions to find the right fit. Each size guide includes important measurements and helpful information to give you confidence in your selection, whether you're shopping for everyday wear, yoga, or a festival look.

By taking a moment to check the size guide, you can avoid the hassle of returns and exchanges and ensure that your new Isla item fits just right the first time. If you have any additional questions about sizing or fit, don’t hesitate to reach out—we’re always happy to assist you in making the best choice for your wardrobe!

 

PAYMENT & SECURITY

 

1. How do I know if my payment and personal information is secure?

Isla Bohemian contracts with Stripe for our payment services. They secure all credit card and personal information with AES-256 bit encryption. This is one of the highest levels of encryption for SSL transactions and. We value our customers personal information and if you would like to see further data, check out Stripes security features and certifications 'here'

2. What payments do you accept?

We accept Visa, Mastercard, American Express,Discover,JCB, Venmo, Apple Pay, Google Pay, UCB, PayPal, Shop Pay, Diners Club credit and debit cards.

3. What currency are your products in?

All Isla Bohemian products are priced in USD ($) and shipped directly from Houston, USA. If you’re using an international credit or debit card, your financial institution will process the transaction in your local currency. The final charge on your account will reflect the current exchange rate used by your bank or payment provider, along with any applicable fees they may charge.

We recommend checking with your financial institution if you have any questions about exchange rates or additional charges before making your purchase. Our goal is to provide a smooth and transparent shopping experience, no matter where you are in the world!

4. Why did my transaction not go through?

 

OTHER INQUIRIES

 

1. Do you offer wholesale?

For wholesale inquiries, please reach out to us at islabohemian@gmail.com. We’d be happy to discuss your needs and provide you with all the details to help you get started. Let us know how we can support your business and create a partnership that works for you!

 2. What is the best way to ask a question or give feedback to you?

 We’d love to hear from you! Whether it’s feedback on our customer service, merchandise, website, or anything else you’d like to share, your thoughts mean the world to us.

We’d also be thrilled if you could leave us a review after your purchase—it helps us know how we’re doing and how we can improve.

You can reach out to us anytime through Facebook, Instagram, TikTok, or by emailing us at islabohemian@gmail.com details. We truly value your support and look forward to hearing from you!

 3. How can I know if you have sales or giveaways?

Most of our sales and discounts are displayed directly on the product pages for each item. To stay up-to-date on all our latest sales, exclusive deals, and exciting giveaways, be sure to follow and engage with us on Instagram and Facebook!

We frequently run special promotions—you never know, you might even score a free pair of pants during one of our giveaways! Stay connected and don’t miss out on the chance to grab something special.